Terms & Conditions of Use

These Terms & Conditions (hereinafter the “Terms”) govern the use of the sage-appliances.gr website (hereinafter the “Website”) and the purchase of products through the online store. By accessing/browsing the Website and/or completing an order, you declare that you have read and unconditionally accepted these Terms.

1. Merchant Details – Website Operator

The sage-appliances.gr Website is operated by Waterfresh Technology S.A. (hereinafter the “Company”, “We”).

Registered Office/Address: 23 Agias Annis Street, Agios Ioannis Rentis, 18233, Greece
Email: info@waterfresh.gr
Phone: 210 220 8209
VAT No.: 996973449
GEMI No.: 145860708000

2. Official Reseller – Trademarks

The sage-appliances.gr website operates as an official reseller of Sage Appliances products in Greece. All trademarks, logos, product names, and other distinctive features belong to their lawful owners. The Website and the Company do not claim any ownership rights over the above marks beyond the rights arising from lawful commercial cooperation/resale.

3. Definitions

Consumer: any natural person acting for purposes outside their trade, business, or profession.
Product(s): the goods displayed/sold through the e-shop.
Order: the electronic declaration of intent to purchase products through the e-shop.
Distance Contract: a contract concluded without the simultaneous physical presence of the parties, through electronic means.

4. Terms of Use – User Account

4.1 Accuracy of Information

When submitting an order, you must provide complete and accurate information (full name/company name, address, telephone number, email). You are responsible for any errors that result in an inability to communicate or deliver the order.

4.2 Access Security

If you create an account, you are responsible for maintaining the confidentiality of your login credentials. In the event of suspected unauthorized use, please inform the Company immediately.

5. Product Information – Availability

Every effort is made to ensure that descriptions, photos, technical specifications, and prices are accurate. However, unintentional typographical or technical discrepancies may occur. In the event of a material discrepancy, we will contact you before shipment.

Availability is shown for indication purposes and may change. If a product is unavailable after the order has been placed, you will be informed and, where applicable, an alternative solution or cancellation/refund will be proposed.

6. Prices – Taxes – Shipping Costs

Prices are stated in euros (€). Unless otherwise stated, prices include the applicable VAT. The final payable amount is displayed at checkout before the final submission of the order.

Shipping costs: €2.90 for shipments within Greece, with free shipping for orders over €49, unless a different indication applies at checkout (e.g. bulky/special transport, remote areas, etc.).

7. Order Placement – Conclusion of Contract

7.1 Procedure

Orders are submitted electronically through the e-shop. Upon final submission, you will receive an order receipt confirmation by email. This confirmation of receipt does not necessarily constitute acceptance/final conclusion of the contract, where availability or information verification is required.

7.2 Right to Refuse/Cancel

The Company reserves the right to refuse or cancel an order in cases including, but not limited to, pricing errors due to technical issues, obvious mistakes, suspicion of fraud, inability to verify customer details, or product unavailability. In all cases, you will be informed promptly and any amount paid will be refunded in accordance with applicable law.

8. Shipping – Delivery – Risk

8.1 Shipping & Partner Courier Companies

Shipments within Greece are carried out through partner courier/distribution companies, including but not limited to: ELTA Courier, Courier Center, Geniki Taxydromiki, Svuum, and SLM (Skroutz Last Mile). The choice of carrier is made by the Company based on the best service for each area, unless a carrier selection option is offered during checkout.

8.2 Dispatch/Delivery Times

Products are usually dispatched on the same or the next business day. Preparation cut-off time: 12:00 noon. Orders placed after this time may be prepared on the next business day.

Major cities: usually 2–3 business days
Other areas/remote locations: usually 4–5 business days

The above times are indicative and depend on the carrier, shipping volume, and force majeure events (weather conditions, strikes, emergency transport restrictions, etc.).

8.3 Inspection upon Delivery

We recommend that you inspect the packaging upon delivery and, if you notice visible damage, ask the carrier to make a relevant note/reservation and inform the Company immediately.

9. Collection from Our Premises (Pick-up)

Collection from our premises at 23 Agias Annis Street, Agios Ioannis Rentis, 18233 is available under the following conditions:

The order must be placed online only.
Collection takes place only after confirmation (by email/phone), as some products may be stored in a different storage area/warehouse.
The Company may request identification of the recipient (e.g. identity card) and/or the order number.

10. Warranties – Service – Technical Support

10.1 Legal Warranty

Products are covered by the legal guarantee of conformity in accordance with applicable EU and Greek consumer protection legislation. In the event of non-conformity/defect, the consumer is entitled to the legal remedies provided by law (e.g. repair, replacement, price reduction, or withdrawal), where the legal conditions are met.

10.2 Commercial Warranty (if provided)

Any additional “commercial warranty” (manufacturer/brand warranty) is provided in accordance with the issuer’s terms and does not limit the rights arising from the legal warranty.

10.3 Service in Greece

Technical support, servicing, and warranty coverage are provided in Greece by a different company/authorized entity responsible for the relevant department (hereinafter the “Service Center”). The Company may guide you regarding the communication/shipping procedure, where required, based on the applicable terms of the manufacturer and the Service Center.

11. Returns – Exchanges – Right of Withdrawal

11.1 Right of Withdrawal Without Cause (14 Days)

For distance contracts, the consumer has the right of withdrawal without giving any reason within 14 calendar days from the date of receipt of the product, in accordance with applicable law. To exercise the right of withdrawal, you must inform us with a clear statement (e.g. by email) before the expiry of the deadline.

11.2 Return Conditions

For a return to be accepted, the product must, where feasible by its nature, be returned:

in excellent condition, without signs of misuse beyond what is strictly necessary to check its operation,
with complete packaging, accessories, manuals, labels, and receipts/supporting documents,
in a way that ensures adequate protection during transport (proper packaging).

If the value of the product has been reduced due to handling beyond what is necessary to establish its nature, characteristics, and functioning, the consumer may be liable for such reduction in value, in accordance with the law.

11.3 Exceptions to the Right of Withdrawal

The right of withdrawal may not apply in specific cases provided by law (indicatively: sealed products which are not suitable for return for health protection or hygiene reasons and were unsealed after delivery, products made to order, etc.). If any exception applies to your product, this will be assessed on a case-by-case basis according to the law.

11.4 Withdrawal/Return Procedure

Contact us at info@waterfresh.gr stating your order number and request.
You will receive instructions on how to send/deliver the product back to the Company.
After receipt and inspection, we will proceed with a refund and/or exchange, as applicable and in accordance with the law.

11.5 Return Costs

Unless otherwise provided by applicable law and/or where the return is due to an error by the Company, the direct cost of return may be borne by the consumer. In all cases, before returning any item, you will be provided with clear instructions.

11.6 Wrong Product/Shipping Error Caused by Us

If you receive the wrong product or a shipping error occurs due to our fault, you will not be charged any transport costs. A prerequisite is that you inform us immediately, so that we can guide you regarding which carrier will collect/deliver the item, depending on the recipient’s area and the procedure of the relevant partner.

12. Refunds

Provided that the legal conditions are met (e.g. valid withdrawal), refunds are made using the same payment method, unless otherwise agreed. The crediting time depends on the payment provider/bank.

13. Limitation of Liability – Force Majeure

The Company makes reasonable efforts to ensure the proper operation of the Website and the timely execution of orders. It shall not be liable for delays or failure to perform due to force majeure events or acts/omissions of third parties (e.g. carriers, network providers, banking systems), to the extent permitted by law.

14. Intellectual Property – Website Content

The content of the Website (texts, graphics, photos, design, code), except for material belonging to third-party rights holders, is subject to intellectual/industrial property rights and is protected by applicable law. Copying/reproduction/distribution without prior written permission is prohibited.

15. Personal Data – GDPR

The processing of personal data is carried out in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Greek legislation. For detailed information regarding categories of data, purposes, legal bases, recipients, retention periods, and data subject rights, please refer to the Website’s Privacy Policy.

It is recommended to add an active link to the “Privacy Policy” and “Cookie Policy” pages.

16. Contact – Complaints – Out-of-Court Resolution

For any request/complaint/clarification, please contact us at info@waterfresh.gr or 210 220 8209.

In the event of a dispute, an amicable settlement will first be sought. The consumer may also contact the competent alternative dispute resolution (ADR) bodies in accordance with the applicable framework. Please note that the European Online Dispute Resolution (ODR) platform has ceased operating since 20/07/2025.

17. Governing Law – Jurisdiction

These Terms are governed by Greek law and EU consumer protection law, where applicable. For any dispute, the courts having subject-matter jurisdiction shall be competent in accordance with the applicable rules on jurisdiction and consumer protection.

18. Amendments to the Terms

The Company reserves the right to amend these Terms where required (e.g. legislative changes, service changes). The applicable version in force from time to time will be posted on the Website with an indication of the date of the last update.