This Privacy Policy describes the manner in which Waterfresh Technology S.A., operator of the sage-appliances.gr online store, collects, uses, and protects the personal data of its users and customers, in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Greek legislation.

1. Data Controller Details

Company Name: Waterfresh Technology S.A.
Address: 23 Agias Annis Street, Agios Ioannis Rentis, 18233, Greece
Greek VAT No.: 996973449
GEMI No.: 145860708000
Contact Email: info@waterfresh.gr
Phone: 2102208209

2. Categories of Data Collected

During browsing and use of the Website, the following categories of data may be collected:

  • Identification details (first name, last name)
  • Contact details (email, phone number)
  • Shipping and billing details (address, postal code, VAT number for invoice purposes)
  • Order and transaction details
  • User account details
  • Technical data (IP address, cookies, device and browser data)

3. Purposes of Processing

Personal data is processed for the following purposes:

  • Execution and management of orders
  • Shipment of products through partner courier companies
  • Issuance of tax documents
  • Communication regarding order status (Email, SMS, Viber)
  • Customer support
  • Service improvement and traffic analysis
  • Sending newsletters subject to consent

4. Legal Bases for Processing

Processing is based on the following legal grounds:

  • Performance of a contract (Article 6(1)(b) GDPR)
  • Compliance with legal obligations (Article 6(1)(c) GDPR)
  • Legitimate interests of the company (Article 6(1)(f) GDPR)
  • Consent of the data subject (Article 6(1)(a) GDPR)

5. Disclosure of Data to Third Parties

Data may be disclosed to:

  • Courier companies (ELTA Courier, Courier Center, Geniki Taxydromiki, Svuum, SLM)
  • Payment providers
  • Technical hosting and maintenance providers
  • Analytics and advertising platforms (Google Analytics, Google Tag Manager, Meta Pixel, Hotjar)

Disclosure takes place only to the extent necessary and in accordance with applicable data processing agreements.

6. Newsletter

Newsletter subscription takes place only following explicit consent. The data is stored locally on the Website and is not transferred to third parties for commercial exploitation. Consent may be withdrawn at any time.

7. Cookies

The Website uses both necessary and non-necessary cookies. Non-necessary cookies are activated only after the user’s consent through a cookie management mechanism.

8. Data Retention Period

Data is retained for as long as required for the performance of the contract and compliance with legal obligations (e.g. tax obligations), and is then deleted or anonymized.

9. Data Subject Rights

Users have the following rights:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restriction of processing
  • Right to data portability
  • Right to object
  • Right to withdraw consent

To exercise your rights, you may contact us at info@waterfresh.gr.

10. Data Security

The Company implements appropriate technical and organizational security measures to protect personal data against unauthorized access, loss, or alteration.

11. Lodging a Complaint

If you believe that your rights are being violated, you have the right to lodge a complaint with the Hellenic Data Protection Authority (www.dpa.gr).

12. Policy Amendments

The Company reserves the right to amend this Privacy Policy. The version in force from time to time is published on the Website.